What happens if I go over my monthly bandwidth allowance?
We take several steps to inform you of your monthly usage.
vzaar Dashboard
Firstly, you can always monitor your current usage on your Accounts Page. Here you will see how many total plays your videos have had. You will also see how much of your bandwidth you have used in the current month in addition to previous months. We also make every effort to message you when you log into your account and will predict what your usage for the month will be.
Email Alerts
Secondly, we will send you email alerts when you reach certain levels of your monthly allowance.
- The first email will be sent when you are at
80% of your monthly capacity.
- The second will be sent when you are at full capacity,
100%,
- A third email is sent when you are over your capacity by a further 20%.
If by this point we have not heard from you and you have not upgraded your account to the appropriate level then we will send you a final email notification advising you to either upgrade your account, or remove the video. If after that we still don't hear from you then we may replace your video content with a vzaar advertisement.
Please be sure to allow vzaar emails to come into your inbox, or check your spam filter as this is the only means we have to communicate with you outside of the website. vzaar does not like replacing video content so we make every effort to contact you before we do so.