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encoding video shows double player

yootutor

31 May, 2010 07:33 PM via web

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Hey vzaar team,

A compound problem here. My goal here is to get my iPhone to show my test intro video before I start converting all my content. In the attached image, you'll notice that the video tag makes another dead image appear on my site. Even when I copy your demo content from your site and embed it in my site, this problem persists. Naturally, when I remove the video tag, the dead image does not appear on my site, but then the video won't show on my iPhone. The double whammy is that when the video tag is inserted, the dead image reappears on my site, but the Quicktime player icon displays with a video thumbnail on my iPhone but the video won't play--Quicktime opens in letter orientation rather than landscape. The timer runs down but without sound or video.

Hope you can help. I'll leave this up on my site so you can check it out. Note than all my OS are up to date and I have the iPhone compatibility mode turned on. I had vzaar encode my video to medium size to show on the iPhone.

Kevin

• double.jpg 87.3 KB
• photo.jpg 15.5 KB

1. 2 Posted by yootutor on 01 Jun, 2010 09:58 AM

   

   I couldn't sit around an wait, so I thought of a creative solution. I'm sure there is a better way, but I added a CSS class for each size of video I will use throughout my site:
   [code] div.vzaar_small, div.vzaar_medium, div.vzaar_large, div.vzaar_hd {
   

       overflow: hidden;
   

   }

   div.vzaar_small {
   

       max-height: 180px;
   

   }

   div.vzaar_medium {
   

       max-height: 252px;
   

   }

   div.vzaar_large {
   

       max-height: 324px;
   

   }

   div.vzaar_hd {
   

       max-height: 432px;
   

   } [/code]

   Hope this helps other frustrated users. I'm still interested in a better solution.
   Thanks!

   Kevin

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2. Support Staff 3 Posted by Craig on 01 Jun, 2010 11:35 AM

   

   Hi Kevin,

   I've taken a look at the HTML code on your site and it is comprehensively different from the embed code that we provide.

   Our code has been tested on iphones and ipad without demonstrating the problems that you have been having.

   Is there any reason why the code has been amended? We know that sometimes content management systems parse and amend code but it is also often our users who change it.

   If there are specific reasons why you have chosen to amend the code, I may be able to help or change things on our end to support your needs.

   I look forward to hearing from you and working on a solution.

   Thanks
   Craig Sherman
   vzaar support

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3. 4 Posted by yootutor on 01 Jun, 2010 12:03 PM

   

   Hi Craig,

   Thanks for getting back to me. I didn't ammend the code at all--I
   simple copied the code for vzaar an pasted it inside my raw HTML text
   editor. It would be great if you could help with this and let me know
   what the code should look like. The iPhone problem has been

   Sent from my iPhone

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4. Support Staff 5 Posted by Craig on 01 Jun, 2010 12:52 PM

   

   Hi Kevin,

   Take a look at this post below. You can see the different codes.
   Can you try and replace your code with our suggested code?

   http://vzaartest.blogspot.com/2010/06/yootutor-code.html

   If I have got the wrong code (from your site), please provide me with the URL that points to it.

   Thanks
   Craig Sherman

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5. Support Staff 6 Posted by Craig on 01 Jun, 2010 01:00 PM

   

   I have also downloaded your source video as I noticed that there is a lag between your audio and video.

   This seems to be in the source though and not the encoding.
   Just thought I'd add that in!

   Thanks
   Craig Sherman

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6. 7 Posted by yootutor on 01 Jun, 2010 03:09 PM

   

   Thanks Craig. I just spent the last few hours going through potential causes. I found it has to do with my Joomla 1.5.18 CMS JCE WYSIWYG editor. After selecting plain HTML (no editor), I was able to paste the code exactly as copied from the "My Videos-->Manage-->embed this video" window. Looks like I'm going to have to toggle back and forth until I get this issue fixed with the editor creators.

   Thanks for your help, Craig. And don't worry about the audio/video lag. This video was just a test. I still have to work on the chroma-key technique! Any tips on that and I'll buy you a beer.

   Kevin

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7. Support Staff 8 Posted by Craig on 02 Jun, 2010 09:25 AM

   

   Hi Kevin.

   Thanks for the additional information. It will help with dealing with other customers who use Joomla.

   As for the chroma-key technique - I had to google what it was so I'm no help what so ever!

   Best of luck,
   Craig Sherman

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8. Craig resolved this discussion on 02 Jun, 2010 09:25 AM.

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